Refund policy
Return policy
Our return policy is valid for 30 days. If your purchase is more than 30 days old, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.
Some items are completely excluded from returns. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift certificates
To complete your return, we require a receipt or proof of purchase.
Please do not send the purchased items back to the manufacturer.
Only partial refunds are given in certain situations:
* Items that are no longer in original condition, are damaged, or are missing parts for reasons not due to our error.
* Items returned after 30 days from delivery.
Refunds
Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.
Delayed or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at support@dajungle.eu.
Offer items
Refunds can only be made for regular priced items, unfortunately promotional items are excluded from refunds.
Exchange
Exchanges will only be granted for defective or damaged items. If you wish to exchange an item for the same item, please send us an e-mail to support@dajungle.eu and we will contact you.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.
If the item was not marked as a gift at the time of purchase or sent to the person giving the gift, the refund will be made to the person giving the gift and the person giving the gift will be informed of the return.
Shipping
To return your product, send us an email to support@dajungle.eu.
You must pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the shipping costs for the return will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item worth over £75, you should consider using a tracked shipping service or taking out shipping insurance. We cannot guarantee that we will receive the item you return.
Our return policy is valid for 30 days. If your purchase is more than 30 days old, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.
Some items are completely excluded from returns. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.
Furthermore, the following items cannot be returned:
* Gift certificates
To complete your return, we require a receipt or proof of purchase.
Please do not send the purchased items back to the manufacturer.
Only partial refunds are given in certain situations:
* Items that are no longer in original condition, are damaged, or are missing parts for reasons not due to our error.
* Items returned after 30 days from delivery.
Refunds
Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.
Delayed or missing refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at support@dajungle.eu.
Offer items
Refunds can only be made for regular priced items, unfortunately promotional items are excluded from refunds.
Exchange
Exchanges will only be granted for defective or damaged items. If you wish to exchange an item for the same item, please send us an e-mail to support@dajungle.eu and we will contact you.
Gifts
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.
If the item was not marked as a gift at the time of purchase or sent to the person giving the gift, the refund will be made to the person giving the gift and the person giving the gift will be informed of the return.
Shipping
To return your product, send us an email to support@dajungle.eu.
You must pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the shipping costs for the return will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item worth over £75, you should consider using a tracked shipping service or taking out shipping insurance. We cannot guarantee that we will receive the item you return.